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Resources
- Blog Posts
  
  Press Releases
  
  News
  
  Reference Stories
  
  Corporate Responsibility
  
  ISO certificate
- Resolving a cyber incident – Hansab’s experience
  
  It takes 20 years to build up a reputation and win people’s trust. A cyber incident lasting just a few minutes can be enough to ruin everything. Read more about Hansab cyber incident.
  
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  Copilot for Microsoft 365 Now Supports Estonian, Latvian and Lithuanian Languages
  
  Copilot for Microsoft 365, a powerful AI-based assistant, helps optimize workflows, improve collaboration, and make better decisions. With the addition of new languages support, this technology becomes even more accessible and beneficial. You can now choose your native language alongside traditional foreign languages, allowing for more precise suggestions, better understanding, and tailored solutions that meet specific needs and preferences.
  
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  Why is a Firewall Needed?
  
  A firewall acts as a vital security barrier between a trusted internal network and potentially harmful external networks, such as the internet. By monitoring and controlling incoming and outgoing traffic based on predefined security rules, a firewall helps prevent unauthorized access, significantly enhancing your network's security. Firewalls filter out potentially malicious data packets, providing a crucial layer of defense against cyber threats.
  
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  Requirements for Copilot for Microsoft 365 will be extended
  
  Copilot for Microsoft 365 is expanding to customers with Microsoft 365 F1 and F3, Office 365 E1, Microsoft 365 Business Basic licenses
  
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  All blog posts
  
  Efficient cyber protection – how to protect data?
  
  Knowledge is power and data is the new gold! Data has many characteristics similar to gold. It can be reused for creating new knowledge, just as gold can be remelted and turned into new valuables. Gold has higher value when turned into jewellery, and also data has higher value when organised into a nice-looking and clear report.
  
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  Microsoft 365 Copilot now available for everyone!
  
  On January 15th, Microsoft announced that Copilot is now available to businesses of all sizes. If previously the limiting requirement was the size of the company and the number of users, today there are no more restrictions and all companies can take their productivity to the next level thanks to AI.
  
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  The Value of Central Logging
  
  Each system logs data for diagnostic purposes – both deviations and security incidents of applications. Logging is usually a quiet process without disturbing the user, since usually each person wants to focus on the daily productivity not on the nuances of the operation of IT systems. However, there are situations where system logs are valuable for diagnosing abnormalities, detecting data leaks and attacks, and gathering evidence. If logs are collected only in operational systems, they might not be accessible in case of security incidents.
  
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  How to stop human-operated cyber attacks?
  
  Security teams need every edge they can get in the fight against ransomware. Microsoft Defender for Endpoint customers are able to automatically disrupt human-operated attacks like ransomware early in the kill chain without needing to deploy any other capabilities.
  
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  Teet Raudsep - CEO of Primend Group
  
  Teet Raudsep has been selected as the new CEO of the international IT services company Primend Group. He will begin the leadership of the company starting from December 2. The current acting CEO, Tõnis Tikerpäe, will continue to serve as a board member of Primend Group and its subsidiaries.
  
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  Primend is recognized as the winner of 2023 Microsoft Estonia Partner of the Year
  
  Primend today announced it has won 2023 Microsoft Partner of the Year Award in Estonia. The company was honored among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.
  
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  Cloud service focused companies Primend and Digifi will merge
  
  The purpose of the merger of Primend and Digifi is to be even more successful in the Estonian market by joining companies with similar service models and experienced specialists in their field in the environment of rapid growth. The merger will help Primend increase their physical presence in the Southern Estonian region to offer even higher quality and more personalized service to the existing and new customers. After the merger, Primend will have already 100 employees in the three Baltic countries.
  
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  Press Release | Primend and Bondora give desktop computers to two schools
  
  With the help of Bondora and Primend, Tallinn Free Waldorf School and Vändra Gymnasium now have 25 working desktop computers.
  
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  All press releases
  
  Press Release | Primend gives tablets computers to Ida-Viru Central Hospital
  
  Estonian IT company Primend OÜ gives tablet computers for implementation of activities under the stroke treatment development project of Ida-Viru Central Hospital.
  
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  Primend helped SYNLAB to gift tablets to general nursing homes
  
  Estonia’s largest medical laboratory SYNLAB is to gift tablets to nursing homes, helping their inhabitants communicate with their relatives.
  
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  Press Release | Primend and Iteraction to merge
  
  Primend has come to an agreement with an Estonian IT company Iteraction, to merge our businesses. The merger will support Primend’s expansion in Baltic cloud services market with an improved team and knowledge.
  
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  Primend is the Microsoft Partner of the Year 2020 in Estonia
  
  We are proud to announce that Primend has won the Microsoft Partner of the Year 2020 Estonia award.
  
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  Monthly billing for Microsoft 365 Copilot annual term subscriptions
  
  A monthly billing option for annual term subscriptions of Copilot. Starting on December 1, 2024, customers who purchase annual term subscriptions of Microsoft 365 Copilot will have the option to pay on a monthly basis instead of making an upfront annual payment.
  
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  Microsoft price increase for monthly billing for annual term subscriptions from April 1, 2025
  
  Microsoft is introducing 5% price increase to the monthly billing plans for annual subscriptions – 1st of April, 2025. This change aims to continue providing customers with cash flow flexibility while maintaining the value and benefits of Microsoft services, thus Microsoft will standardize the monthly billing price for all new and renewing annual term subscriptions starting on April 1, 2025.
  
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  Important Microsoft 365 licensing changes in Europe
  
  Microsoft recently announced that starting October 1, 2023, it will be possible to purchase Microsoft 365 licenses without Teams
  
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  Primend is now a Microsoft Solutions Partner for Modern Work
  
  Microsoft Solutions Partner designation is a recognition program within the Microsoft Partner Network that acknowledges organizations for their expertise and capabilities in delivering Microsoft-based solutions to customers. The program aims to help customers identify and engage with trusted partners who possess the necessary skills, knowledge, and experience to effectively implement and support Microsoft technologies.
  
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  All news
  
  Microsoft announced important price changes
  
  On April 1, 2023, Microsoft will adjust Cloud services prices for EU, Norway and the UK for local currency fluctuations (FX Rates). Starting April 1, 2023, pricing for Microsoft cloud services will increase by +11%.
  
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  Security update for Microsoft Authenticator
  
  If part of your company’s security policy is to use Microsoft Authenticator, then know that change is coming to all users. The experience of using Microsoft Authenticator will change from approving notifications to number matching.
  
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  Updates logic for Windows 11
  
  The newest Windows 11 update, titled 22H2, started rolling out in September, following with new features over time. On September 20, Microsoft made available the Windows 11 2022 Update as a free upgrade for devices already running Windows 11 21H2 (and those compatible computers running Windows 10) that are known to have a smooth upgrade experience. Over time, the update will expand to more devices based on hardware eligibility, reliability metrics, and other factors. Windows 11 22H2 will be fully available sometime during the first half of 2023.
  
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  Save 50% on Microsoft Defender for Endpoint
  
  Modernize your security with a leading endpoint protection platform at a 50% discount when you switch or renew. This limited-time offer begins November 1, 2022. Applies to Defender for Endpoint P1 and P2 licenses. Offer expires June 30, 2023.
  
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  All seminars and events
  
  NOBE: Priit Nigols | Board Member
  
  NOBE’s collaboration with Primend began in November 2023, when NOBE needed to create an entirely new IT infrastructure. This involved a complex process of migrating all existing computers, users, servers, and M365 services to the new system.
  
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  Primekss: Santa Sausa | IT Process Lead
  
  The first step in organizing IT processes was providing Primend’s technical support service, which ensures timely problem resolution and prompt handling of issues. The primary focus in the continued collaboration between the two companies is to enhance automation and security processes, fully utilizing the tools available in the Microsoft environment.
  
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  MAXIMA: MAXIMA – HR department
  
  One of the benefits of choosing Primend as the IT partner for the HR department is the confidence that Primend experts will find the most suitable solutions for each company, recommending how to wisely and fully utilize the existing infrastructure base.
  
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  ZAB Dalderis&Repšs : Agris Repšs | Sworn Attorney/Partner
  
  One of the important success factors in solving and developing IT issues is the informal, honest communication-oriented cooperation between the two companies. Such an approach strengthens the collaboration, allowing for a more successful and operational exchange of ideas, problem situations, decision-making and joint projects.
  
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  All Reference Stories
  
  Forus: Raul Naarits | IT Service Manager
  
  Outsourcing IT services has proven advantageous for Forus, offering cost reduction, optimization, and a more comprehensive service compared to maintaining an in-house IT team.
  
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  Baltika Group: Ahti Laansoo | IT Manager
  
  Baltika Group celebrating its 95th anniversary this year is a fashion company with a long history operating in the Baltic countries, that started to work with Primend in 2021 as an organization with about 170 employees at the time.
  
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  Elvi: Igors Indriksons | IT manager
  
  Since IT-related matters closely affect the daily operations of the stores and such critical business processes as inventory management and product orders, ELVI decided to hire professional help. In December 2021, ELVI started cooperation with Primend, and within a couple of months, the main IT infrastructure issues were promptly and efficiently reorganized.
  
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  Veho Baltics: Siim Susi | Head of IT Baltics
  
  The first step in the cooperation was a comprehensive audit of Veho SIA: it included mapping of all the hardware and software used in the company and interviews with all the employees to find out the most critical sore points for the users. All the network equipment, security settings, age of the equipment and connections were also checked, as well as server hardware, platforms, operation systems and links. After the IT audit, a report was issued where the tasks were prioritized, starting from the most mission-critical ones. The report identified that the server park of the company was in
  
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  Corporate Responsibility
  
  From the very beginning Primend’s goal has been to improve the quality of life of our people, our clients and the communities where were we operate, thus the initiative Primend For was established.
  
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  ISO certificate
  
  ISO certifications cover all services provided by Primend in Estonia, Latvia, and Lithuania.
  
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- Featured news and events
  
  Blog Posts
  
  Resolving a cyber incident – Hansab’s experience
  
  It takes 20 years to build up a reputation and win people’s trust. A cyber incident lasting just a few minutes can be enough to ruin everything. Read more about Hansab cyber incident.
Services
- IT Security
  
  Managed IT Services
  
  Consultations
  
  Cloud Services
- IT Security
  
  The cornerstone of organizations is their data, which may include confidential information, customer data, intellectual property, and more. ...
  
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  Primend Shield - Cyber Incident Monitoring and Management Service
  
  Primend Shield's centralized Security Information and Event Management (SIEM) system collects security event evidence from servers, computers, firewalls, and ...
  
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  M365 Premium
  
  M365 Premium - Best for businesses that require secure, remote work solutions with everything included in Business Standard, ...
  
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  Threat Protection Engagement - Workshop
  
  Strengthen your security posture with a tailored Threat Protection Engagement. Identify vulnerabilities, mitigate threats, and develop a strategic ...
  
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  The Data Security Engagement - Workshop
  
  Detecting, investigating, and acting on data security risks in your organization is critical to ensuring trust, creating a ...
  
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  Cyber Security Training
  
  The purpose of the training is to introduce different cyberattack methods. By knowing these an organization can prevent ...
  
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  Cyberattack simulation
  
  Cyberattack simulation allows you to launch realistic attack scenarios that help identify and locate vulnerable users before a ...
  
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  Microsoft 365 cloud environment security training for IT administrators
  
  In the Microsoft 365 cloud security training, our cloud service architect focuses on various important aspects of cloud ...
  
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  Managed IT Services
  
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  Support for servers and server services
  
  The service is aimed at offering quick and high-quality service both for Windows and Linux servers.
  
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  Network solution as a service
  
  A secure and quick network solution that operates unnoticed at the background is the foundation for seamless work ...
  
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  M365 Back Up
  
  The backup service is based on VEEAM technology. It provides a possibility for backup of all the Office ...
  
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  Backup for Servers
  
  Primend offers backup service from your data centre to Primend Clolud environment. The data are zipped with Veeam ...
  
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  Consultations
  
  Microsoft 365 environment adoption and consulting is a service that helps your business get the most out of ...
  
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  Microsoft 365 Projects
  
  We not only provide technical implementation, but also provide in-depth consultations so that customers fully understand and make ...
  
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  Tailored Microsoft 365 Solutions for Increased Productivity
  
  Boost productivity with tailored Microsoft 365 solutions: SharePoint intranet, automated document workflows, expense & leave management apps, business ...
  
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  Cloud Services
  
  Primend Cloud provides a high-performance hybrid cloud solution, ensuring reliability, security, and business continuity. Our three-location infrastructure guarantees ...
  
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  Primend Cloud Hosting Service
  
  Based on Primend's experience, we know that it is more logical for the customer to rent server resources ...
  
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- Featured services
  
  IT Security
  
  Consultations
Working at Primend
Contacts

Our people

Our people at Primend are united by a passion to make businesses more successful. Our team includes everyone from experienced system architects and project managers, all the way to licencing experts and service talents. Together, we can also develop the most complex IT solutions and find new smart options for how to achieve business goals with the help of technology while making our customers’ lives simpler and more convenient.

Working at Primend